This Privacy Policy explains how Octopus Clean Team handles personal data in connection with its residential and office cleaning services, including move-in and move-out cleaning requests made through paintingdayoctopus.homes.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, or raise an objection where we rely on a legitimate business basis. You may also ask about the way your data is used in connection with a booking or service request.
To protect privacy, we may ask for enough information to verify your identity and locate the relevant records before responding to a request. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage inquiries, complete cleaning projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, it is deleted, anonymised, or otherwise handled in a reasonable and secure manner.
If this policy is updated, the revised version will apply from the stated effective date. Where a change is material, we will take reasonable steps to make the update visible on the website or through another suitable notice method.
We may collect identification details, contact information, property and access instructions, service preferences, appointment details, payment-related records, and information included in messages or condition photos submitted for a cleaning request. We may also collect limited technical data such as device, browser, and log information when the website is used.
We receive personal data directly from inquiries, booking requests, and communications sent through the website, by phone, email, or contact form. We may also obtain information from appointment coordination, payment processing, and website logs or similar system records created during normal use.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics or performance cookies to understand site use and improve reliability. Cookie use may vary depending on the pages visited and the features enabled.
You may manage or block cookies through your browser settings and, where available, through any cookie controls shown on the website. If cookies are disabled, some features may not work as intended, including form handling or preference storage.
We use personal data to respond to inquiries, assess the property scope, prepare quotes, confirm appointments and access arrangements, carry out the requested cleaning service, manage payments and records, communicate about the project, and maintain the security and operation of the website. We may also use data to comply with legal obligations and handle disputes or service follow-up.
We may share personal data with payment processors, communication tools, website hosting providers, and other operational vendors that help us run the business and deliver services. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to maintain appropriate confidentiality.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention of fraud, misuse, or security incidents. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
